Psychological contract violation and customer intention to reuse online retailers: Exploring mediating and moderating mechanisms

N. Malhotra; S. Sahadev; K. Purani

doi:10.1016/j.jbusres.2017.01.013

Psychological contract violation and customer intention to reuse online retailers: Exploring mediating and moderating mechanisms

N. Malhotra, S. Sahadev, K. Purani

Centre for Change, Entrepreneurship and Innovation Management

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	17-28
Journal	Journal of Business Research
Volume	75
DOIs	https://doi.org/10.1016/j.jbusres.2017.01.013
Publication status	Published - 17 Mar 2017

Access to Document

10.1016/j.jbusres.2017.01.013

Psychological_contract_violation_and_customer_intention_to_reuse_online_retailersAccepted author manuscript, 755 KBLicence: CC BY-NC-ND

Cite this

@article{a95a876830a84c298de4646719575da0,

title = "Psychological contract violation and customer intention to reuse online retailers: Exploring mediating and moderating mechanisms",

author = "N. Malhotra and S. Sahadev and K. Purani",

year = "2017",

month = mar,

day = "17",

doi = "10.1016/j.jbusres.2017.01.013",

language = "English",

volume = "75",

pages = "17--28",

journal = "Journal of Business Research",

issn = "0148-2963",

}

TY - JOUR

T1 - Psychological contract violation and customer intention to reuse online retailers

T2 - Exploring mediating and moderating mechanisms

AU - Malhotra, N.

AU - Sahadev, S.

AU - Purani, K.

PY - 2017/3/17

Y1 - 2017/3/17

UR - http://www.scopus.com/inward/record.url?eid=2-s2.0-85015629128&partnerID=MN8TOARS

U2 - 10.1016/j.jbusres.2017.01.013

DO - 10.1016/j.jbusres.2017.01.013

M3 - Article

VL - 75

SP - 17

EP - 28

JO - Journal of Business Research

JF - Journal of Business Research

SN - 0148-2963

ER -

Psychological contract violation and customer intention to reuse online retailers: Exploring mediating and moderating mechanisms

Access to Document

Other files and links

Sunil Sahadev

Cite this

Psychological contract violation and customer intention to reuse online retailers: Exploring mediating and moderating mechanisms

Access to Document

Other files and links

Profiles

Sunil Sahadev

Cite this